Returns Information
To qualify for free returns, you should request your free returns label from our RETURNS PORTAL within 14 days of receiving the delivery.
For your return to be accepted, the item must be received back to the independent brand within 28 days of when it was first received by you.
How to Return
Visit our RETURNS PORTAL within 14 days of delivery to access your free returns label.
Returns will require label(s) and documents to be printed prior to collection or drop-off; you will need access to a printer.
If you wish to return items from multiple brands, you will need to download a label for each delivery and ensure that the correct label is attached to each package.
If you are returning the order internationally a commercial invoice may be supplied. If so, please sign it and ensure this is also attached to the outside of the package.
Include the packing slip inside your return and please pack your order carefully to prevent damage in transit. Damaged returns may not be accepted.
See the returns portal or the email you receive with your label to find your nearest drop off point and for instructions on how to book a collection.
Please drop off your return or have it collected within 1 week of requesting the returns label to make sure the label remains valid and to comply with our policy.
Once the independent brand receives the returned item(s) a refund will be issued to your original payment method. Original delivery fees will not be refunded.
Returns Policy
Returns must comply with our policy:
For free returns, you must request a return label via our returns portal within 14 days of receiving the relevant delivery. Outside of this timeframe, please contact us.
All returns must be received back by the independent brand within 28 days to be accepted and eligible for a full refund.
For returns made using our free returns service, original delivery fees will not ordinarily be refunded.
You will need to include your packing slip inside the package when you return it to us. Any returns without a packing slip may not be accepted.
All items must be returned in the original packaging provided. Where provided, any branded packaging such as dust bags, jewellery boxes and clothing tags should be included in your return.
The item(s) should be returned unworn and in perfect condition. Any returns that are damaged, soiled or returned without their original
labels may not be accepted and may be sent back to you.
Footwear should be returned unmarked, unworn and in the original and undamaged packaging.
Refunds
Once the independent brand receives the returned item(s) a refund will be issued by us to your original payment method, usually within 3 working days.
If you have returned items to multiple brands the refunds may be processed individually. You will receive an email once your refund(s) have been processed.
